Support

Shipping & Returns

Last updated July 2026. Cold-chain USPS shipping, 48-hour dispatch, and full shipment protection on every order.

Every shipment is protected. Lost, damaged, or seized in transit? We reship or refund on a valid claim — because getting your research materials matters.

01Dispatch time

In-stock orders are dispatched within 48 hours of payment confirmation, Monday through Friday, excluding holidays. You will receive an email confirmation when your order is placed and a second email with tracking once it ships.

02Cold-chain & USPS shipping

Orders ship via USPS with cold-chain handling appropriate to the product. Lyophilized research peptides are shipped in insulated packaging where required to preserve integrity in transit. Delivery times vary by destination and carrier conditions.

03Tracking

A tracking number is provided for every shipment so you can monitor its progress from dispatch to delivery. Tracking links remain available whether or not live carrier integration is enabled.

04Plain, discreet packaging

All orders ship in plain, unbranded packaging with no indication of the contents. Products are labeled for research use only, consistent with their intended in-vitro laboratory purpose.

05Returns policy

Because these are research chemicals, we cannot accept returns of opened, used, or delivered product for safety, integrity, and regulatory reasons. All sales are final except as covered by our shipment-protection policy below.

06Shipment protection

We stand behind every shipment. If your order is lost in transit, arrives damaged, or is seized, we will reship the order or issue a refund at our discretion, subject to a valid claim. This shipment protection is how we make things right when a delivery goes wrong.

07How to file a claim

To file a claim, email compliance@peptora.club within 14 days of the expected delivery date with your order number and a brief description of the issue. For damaged shipments, please include clear photos of the packaging and product. For lost or seized shipments, include your tracking status. We will review and respond within one business day.

08Incorrect or incomplete addresses

Please double-check your shipping address at checkout. Orders returned or lost due to an incorrect or incomplete address may not be eligible for a free reship. Contact us as soon as possible if you notice an error so we can help before the order ships.

09Contact

Questions about a shipment, tracking, or a claim? Email compliance@peptora.club and a human will respond within one business day.

Need to file a claim or ask about a shipment? Email compliance@peptora.club and a human will respond within one business day.